CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

BURBANK, CALIFORNIA

DIRECT HIRE

Our client in the Pharmaceutical company in Burbank, California is looking for a Customer Service Rep to join their growing team. Ideal candidate will be able to deliver excellent customer service experience by being assertive, courteous, responsive and knowledgeable.

Essential Duties and Responsibilities

  • Responsible for processing orders and creating new accounts
  • Cohesively work together with the team in order to meet demands of the customers
  • Process orders received from existing customers by accessing accounts in system
  • Ability to provide pricing and any other relatable information to the customer upon request
  • Respond to all incoming emails from customers/management companies promptly (70% of job)
  • Handle incoming calls and verify accounts over the phone, resolving any issues (30% of job)
  • Maintain compliance with all company policies and procedures

Requirements:

  • Must be proficient in Excel, Word and Outlook
  • Must have clear communication skills over the phone and excellent written skills for heavy email correspondence with accounts/ clients/ management.

CONTACT US

WE LOOK FORWARD TO HEARING FROM YOU.

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